Active listening is one of the most important communication strategies. It is much more than hearing. It consists of totally concentrating on the message that the patient is transmitting to us, showing him that he has our full attention. Here are some of the benefits of active listening : it favors the establishment of a climate of trust . It allows discovering the objectives and priorities of the patient , knowing their feelings about it. It improves the patient's predisposition knowing that we are really interested in helping them achieve their goals. It reduces the patient's anxiety by allowing him to freely express his doubts and concerns.
Some of the techniques that indicate to the patient that the health professional practices active listening are: paraphrasing: consists of explaining in your own whatsapp number list words the message you have just conveyed to the patient. In this way, the health professional shows him that he has really understood the message that he wanted to convey. Ask: by asking relevant questions about the message that the patient has just transmitted, the professional will be able to show that he has paid attention to him and has understood his feelings.
Summarize: by summarizing the information just presented by the patient, the health professional will show that he has understood his point of view before explaining his own. Maintain an empathic attitude showing empathy is essential to establish good communication with the patient. Sometimes empathy tends to be confused with joy or sympathy. However, empathy consists of putting yourself in the place of patients and trying to perceive the situation as they feel it. This will make it easier to understand your feelings, fears, and concerns. This will make it easier to deal with the situation in the most appropriate way. For this, it is